Video content is king — and now, your customers can bring it straight into their reviews. EchoBrain now supports video attachments in reviews, across all submission channels. Whether your buyers are responding from an email, submitting a review through your shop, or you’re manually entering one in the dashboard — they can now upload a video along with their review. Even better? It works beautifully from mobile, too.

Let’s break down how this works.

1. Submit Video Reviews from the Shopfront Widget

If your shop has the EchoBrain widget embedded, your customers can now attach a video directly when submitting their review. This is perfect for unboxing experiences, try-on videos, or walkthroughs. The video upload field is integrated seamlessly into the review flow, just like image uploads.

2. Verified Buyers Can Upload Videos via Email Review Requests

When EchoBrain sends a review request email to your customers, the form they land on now includes the option to upload a video. This keeps the process quick and user-friendly while giving buyers the freedom to express their experience with more impact.

3. Add Reviews with Video from the Dashboard

For merchants manually creating or managing reviews, you can also attach videos directly inside the EchoBrain dashboard. Just click the upload button under “Media” when filling out or editing a review.

4. Fully Mobile-Friendly

All video upload flows — whether from shop, email, or dashboard — work great on mobile. Your customers can record and upload their review video straight from their phone, removing friction and increasing the chances of capturing authentic, in-the-moment content.

5. Drive Conversions with Authentic UGC

Video reviews are proven to increase buyer trust and engagement. With EchoBrain, you now unlock a deeper layer of social proof that connects emotionally with your future customers. Whether it’s a happy testimonial or a detailed product demo, let your shoppers speak for your brand — in motion.

Final Thoughts

This update makes it easier than ever to collect rich, persuasive content directly from your buyers. With no extra setup required and full compatibility across all submission types, you’re now equipped to turn your customer base into a gallery of compelling video testimonials.

Start collecting video reviews today and let your products shine through the voices — and faces — of your real customers.