Exporting and Importing reviews with EchoBrain
Managing your reviews efficiently is crucial for maintaining credibility and engagement in your store. EchoBrain allows you to export and import reviews easily, ensuring smooth data transfer and backup. Follow the steps below to get started.
Exporting reviews from EchoBrain
Exporting reviews lets you download and store your reviews in different formats. Here’s how to do it:
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Log in to your EchoBrain dashboard.
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On the left-side panel, click on Reviews.
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Click on the Export button at the top right of the Reviews page.
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On the Export screen, select the format you want to download your reviews in. Available formats:
- JSON
- XLSX
- CSV
- YAML
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Click Submit, and your reviews will be exported in the selected format.
Importing Reviews into EchoBrain
If you have reviews from another platform or a backup file, you can import them into EchoBrain by following these steps:
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Log in to your EchoBrain dashboard.
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On the left-side panel, click on Reviews.
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Click on the Import button at the top right of the Reviews page.
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On the Import screen:
- Click Choose File to select the file containing your reviews.
- Select the format of the file you are uploading (available formats: JSON, XLSX, CSV, YAML).
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Ensure that the file contains all the required fields:
- id
- domain
- identifier (Fourthwall product ID)
- order
- name
- comment
- reply
- rating
- images
- likes
- publish
- verified
- tags
- created_at
- updated_at
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Click Submit, and EchoBrain will process the file, importing all reviews for the corresponding products.
Final Thoughts
By using the export and import features in EchoBrain, you can easily back up your reviews, migrate data between stores, or bulk upload new customer feedback. This makes managing your reviews efficient and ensures your store stays up-to-date with customer experiences.
Need further assistance? Visit the EchoBrain Help Center or contact support for more information.